Of course, Onderlingehulp always does its utmost to provide its customers with the best possible service. But you may not be fully satisfied with our services or insurance. We will do everything to handle your complaint to your satisfaction. In addition, your complaint may be an opportunity for us to further improve our services and insurance.
You can submit your complaint by clicking the link below. You can also send us a letter with your complaint. We ask you to state your name, address and preferably also your e-mail address in the letter. In addition, we urge you to describe your complaint in as much detail as possible. You can send your complaint to:
Attn. Management/Complaints management
Kaya Junior Salas 2-4
You will receive a written (e-mail) confirmation of receipt of your complaint. You will then receive a response from us within 3 weeks. Our commitment is to find a solution together. However, if you feel that your complaint has not been handled properly, you can request a binding decision from the competent court.